In June, we were pleased to welcome two new members to the Treethorpe Team — Charlotte and Alasdair. They have shared their thoughts about their first two months with us below.
Starting a new job can be apprehensive at the best of times, let alone during a global pandemic, so I was unsure on what to expect. Meeting the team at a social distance or remotely over Skype has not stopped me feeling entirely welcomed, supported, and completely excited about the role.
For such a unique job, there is a lot to learn but the combination of in-depth training and autonomous case work has allowed me to put the skills to practice. I began my training learning how to navigate and effectively use various genealogy research sources. The research element of the role is extremely interesting as each case requires you to approach the research from a different angle and think divergently.
Part of the initial research training was to investigate my family tree. Like most with Irish roots, I anticipated I would have living relatives that were unknown to me, and my research did not disappoint. Early discoveries and records also show a family of Naval Stokers, Coach Painters and Silver Smiths.
Since focusing on the case management aspects of the role, it really shows how much hard work, attention to detail and care goes into each individual case. It was clear from the outset that the role requires a high level of empathy and sensitivity, especially when breaking news of a death to a family member. When doing this for the first time, I was naturally anxious, but my colleagues went above and beyond in supporting me with this daunting aspect of the job.
Whilst there has been a lot of adapting in terms of working and training remotely, it really goes to show the wonders of modern technology. I truly could not have asked for a better team of people to work with, as everyone has been incredibly understanding, patient and always willing to help. There is no doubt that I’m looking forward to my future at Treethorpe.
Charlotte
I started as a Cases Manager at Treethorpe in June and simply put; it has been fantastic.
From the very outset, the team at Treethorpe have made me feel very comfortable in my new role. Despite the difficulties COVID-19 has presented to working life, the training and support I am receiving is exceptional, and it took very little time for me to feel a sense of camaraderie with my new colleagues. Not only does the team gel remarkably, but there is a profound sense of pride and care in what we do here, and it shows; I’ve been astounded by the virtually flawless feedback Treethorpe receives from its clients. Every case is dealt with meticulously, and the level of client engagement is second to none. My responsibility as a Cases Manager is steadily growing as my training continues, and I am very excited to add to the consistent success delivered by all here at Treethorpe.
Alasdair
We are excited to be working with both Alasdair and Charlotte and look forward to what their future here at Treethorpe brings.
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