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Client Satisfaction Results

From our 2020 mid-year client satisfaction survey result, all client questionnaires have provided invaluable and positive feedback; with the vast majority rating our service as either ‘good’ or ‘excellent’.

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RESPONSIVE

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OVERALL SERVICE

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VALUE

“Thank you very much for all of your efforts, they have been much appreciated. If ever I have the need to recommend a company in this respect, you can be assured I will recommend Treethorpe, as you have been very ethical in all your dealings with me.”

Mrs Worthing
Client

“I am very pleased with how my account was handled. Treethorpe did everything they said they would. I am so glad you contacted me, otherwise I would not have collected this. Thank you!”

MR R. JACKSON
Client

What have our clients said about us between January–June 2020?

Over the past six months, we have engaged with our clients in gathering as much feedback on the delivery of our service.

These are our results so far.

Our Case Managers have also received hugely positive feedback, we are happy to share some below:

Jennifer did a really good job of keeping in contact with me and providing an excellent service. Thank you.

Rebecca did a great job keeping me informed every step of the way and she had a very pleasant manner.

It was good to experience continuity + consistency from Caroline; she was a great help.

Marta was lovely, very kind and friendly. Professional. A lovely experience in the face of sad news. Thank you.

Gemma was always at hand at the end of the phone any time and was very polite, easy to understand and very professional Thanks to everyone, who worked on this case.

Recommend to Others

98%

Clear Communications

100%

Cases Manager Rating

100%

Customer Experience

83%