Client Satisfaction Results

From our 2023 client satisfaction survey result, all client questionnaires have provided invaluable and positive feedback; with the vast majority rating our service as either ‘good’ or ‘excellent’.

RESPONSIVE

OVERALL SERVICE

VALUE

“Gemma has managed the case with care from the moment she reached out to us and has kept the process transparent and well explained throughout. Updates were provided whenever requested and Gemma has been quick to respond at all times. Would recommend to others in the future.”

Client

“From the first point of contact with Treethorpe Limited, the service has been excellent. My first telephone conversation with Mr. Alasdair Doyle informing me of my relatives death was made with sensitivity. Thereafter any queries and questions I had were dealt with by Mr. Doyle professionally and promptly. I would highly recommend Treethorpe.”

Client

Our results in 2023

As we end 2023 and start 2024, we would like to say thank you to all our clients.

When a case is finalised, we ask if our clients are happy to provide us with feedback. This helps to provide future clients with an idea of the service we offer and also helps us to improve our overall level of service.

We are pleased to share the results for 2023; the feedback received from our clients confirm our service provided in the past 12 months have remained at the high standards that we strive to maintain.

Jake has been friendly, informative and helpful throughout the whole procedure. Thank you.

Gemma dealt with my case and I found her prompt in responding to any queries I had, and also reassuring, caring and understanding.

Many thanks to Rebecca McNaught for her good work and a pleasure to deal with such a pleasant person.

I found Alasdair Doyle very professional, the communication has been excellent.

Very pleased with the service from Treethorpe. The family tree was a great addition.

From the high quality paper to the helpful and quick responses, I was very impressed with the standards of Treethorpe. The research was meticulous and sensitive — thank you.

Read our full list of client reviews here.