client satisfaction survey

The 2024 client satisfaction survey result is in. Our client questionnaires provided invaluable feedback and rating of our service into two outstanding categories — ‘good’ or ‘excellent’.

96% Responsive
99% Overall Service
91% Value

Our results for 2024

When a case is finalised, we ask if our clients are happy to provide us with feedback. This helps to provide future clients with an idea of the service we offer and also helps us to improve our overall level of service.

We are pleased to share the results for 2024; the feedback received from our clients confirm our service provided in the past 12 months has remained at the high standards that we strive to maintain.

“Absolutely fantastic service extremely pleased with how this has gone. I would highly recommend to anyone needing assistance. Nikki was absolutely amazing, always there to lend a ear and respond quickly to any questions or issues had regular updates. Nothing has ever been too much for her. I am forever grateful to her and the team for everything they've done. Huge, huge thank you xx”
“Takudzwa was at all times very courteous, empathetic and professional and responded quickly to emails.”
“I am usually very wary of receiving letters of this nature, so at the beginning I was sceptical. I did some research before contacting you and from there I felt at complete ease with everything. Excellent on all matters.”
“From first contact, through to payment, Treethorpe were completely professional throughout.”
“Thank you for your diligence in supplying various documentation and uniting me with an unexpected, small inheritance regarding a deceased family member.”
“Your service was quick and efficient and thoughtful. All staff were courteous + helpful especially Nikki Santonocito. I'd spent years trying to sort this out. Thank you!”
“Jake Lewis has been very helpful throughout his journey. Many thanks.”
Recommend to others
Case Manager rating
Was customer experience better than expected
Clear communications
Recommend to others
About Treethorpe
Learn more about Treethorpe and our people
About Treethorpe
forms & resources
Quick access to our forms and written resources
view here
About Treethorpe
A brief glossary of terms that you may encounter in communication
Learn more
Have we been in touch

If you have received correspondence from us, contact us to speak with one of our Case Managers.

Contact us
Review from Mr D N
Very thorough service and can only praise Treethorpe on the way they handled our case.