client satisfaction survey
The 2024 client satisfaction survey result is in. Our client questionnaires provided invaluable feedback and rating of our service into two outstanding categories — ‘good’ or ‘excellent’.
96% Responsive
99% Overall Service
91% Value
Our results for 2024
When a case is finalised, we ask if our clients are happy to provide us with feedback. This helps to provide future clients with an idea of the service we offer and also helps us to improve our overall level of service.
We are pleased to share the results for 2024; the feedback received from our clients confirm our service provided in the past 12 months has remained at the high standards that we strive to maintain.
Recommend to others
Case Manager rating
Was customer experience better than expected
Clear communications
Recommend to others
Have we been in touch
If you have received correspondence from us, contact us to speak with one of our Case Managers.
Review from Mr D N