Client Satisfaction Results

From our 2020 mid-year client satisfaction survey result, all client questionnaires have provided invaluable and positive feedback; with the vast majority rating our service as either ‘good’ or ‘excellent’.

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RESPONSIVE

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OVERALL SERVICE

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VALUE

What have our clients said about us between January–June 2020?

Over the past six months, we have engaged with our clients in gathering as much feedback on the delivery of our service.

These are our results so far.

Our Case Managers have also received hugely positive feedback, we are happy to share some below:

Jennifer did a really good job of keeping in contact with me and providing an excellent service. Thank you.

Rebecca did a great job keeping me informed every step of the way and she had a very pleasant manner.

It was good to experience continuity + consistency from Caroline; she was a great help.

Marta was lovely, very kind and friendly. Professional. A lovely experience in the face of sad news. Thank you.

Gemma was always at hand at the end of the phone any time and was very polite, easy to understand and very professional Thanks to everyone, who worked on this case.

Recommend to Others

98%

Clear Communications

100%

Cases Manager Rating

100%

Customer Experience

83%