client satisfaction survey

The 2025 client satisfaction survey result is in. Our client questionnaires provided invaluable feedback and rating of our service into two outstanding categories — ‘good’ or ‘excellent’.

93% Responsive
96% Overall Service
97% Recommend to Others

Our results for 2025

When a case is finalised, we ask if our clients are happy to provide us with feedback. This helps to provide future clients with an idea of the service we offer and also helps us to improve our overall level of service.

We are pleased to share the results for 2025; the feedback received from our clients confirm our service provided in the past 12 months has remained at the high standards that we strive to maintain.

"A massive thank you to Takudzwa the case manager & All the staff at Treethorpe for all your help with my late cousin's estate. Thank you all so much."
“Very happy with the way the case was dealt with . Professional, personal and informative. Many thanks.”
“Susannah has been brilliant. Always there to help and to answer any questions or concerns. Going above and beyond to help me through the process. I can't thank her enough. She has been so attentive in everything she has done . A credit and asset to Treethorpe.”
“This has been a professional and positive experience and the family tree was a lovely surprise."
“Thank you for your diligence in supplying various documentation and uniting me with an unexpected, small inheritance regarding a deceased family member.”
“Thank you Jake for all your support and getting my nana her share. I appreciate the lengths you went to for William's estate.”
“Thank you for all your help. I wouldn't have known how to get started let alone get through all the paperwork.”
Case Manager rating
Was customer experience better than expected
Clear communications
Value for money
About Treethorpe
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Review from Mr D N
Very thorough service and can only praise Treethorpe on the way they handled our case.