Client Satisfaction Results

From our 2021 client satisfaction survey result, all client questionnaires have provided invaluable and positive feedback; with the vast majority rating our service as either ‘good’ or ‘excellent’.

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RESPONSIVE

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OVERALL SERVICE

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VALUE

Our results in 2021

As we end 2021 and start 2022, we would like to say thank you to all our clients for your continued patience throughout COVID-19.

When a case is finalised, we ask if our clients are happy to provide us with feedback. This helps to provide future clients with an idea of the service we offer and also helps us to improve our overall level of service.

We are pleased to share the results for 2021 with you and believe that what our clients have been saying shows the service provided has maintained our high standards.

Caroline was extremely professional and approachable. The overall customer experience was excellent.

Marta Lukasz has been excellent from start to finish — thank you for your professionalism.

Gemma dealt with this matter with the utmost professionalism. Nothing was too much trouble, at times, going above and beyond what was expected.

Alasdair (Case Manager) did an excellent job in explaining everything to me. He is very efficient.

I found the whole experience very easy. Charlotte explained everything and I felt I had a friend looking after me.

Recommend to Others

99%

Clear Communications

99%

Cases Manager Rating

100%

Customer Experience

85%