We work directly with organisations holding monies and assets in trust, to help them fulfil their statutory obligations, and to help their lost members and/or customers realise their entitlements. Our work involves actively tracing and locating missing clients and members, and if required reuniting them with the entitlements that they are due.
We appreciate that you will have invested often significant resources and effort in ensuring your records are maintained on an on-going basis, but nevertheless inconsistences occur, data is lost and correspondence is returned. This is where we can help.
We can help you to review your on-going arrangements, trace clients and members (or their living heirs) with which contact has been lost and finally re-establish contact so that these individuals can make a claim if they wish.
We tailor each of our engagements according to your needs, with mutually agreed objectives.
We provide regular updates and reports on progress, and if requested, we can provide you with secure on-line access to TCAS, our client record system which allows you to view the progress of your cases. This purpose-built secure IT infrastructure was designed to cater for the demands of this specialised work.
Dedicated Case Managers
A dedicated Case Manager(s) will be assigned to you. Their role is to undertake and co-ordinate all research and reporting activity, liaise with the individuals we are able to trace, and manage the legal processes.
Day-to-day direct contact will be maintained through your Relationship Manager who will keep you informed on progress, and be available to answer any questions you may have along the way.